What We Do

• Review brand owners' instructions to suppliers in the form of standards, codes of practice and specifications to provide suppliers with a coherent set of instructions to deliver the outcomes expected by the brand owner.
• Working with the brand owner to develop, review, and update their standards and specifications to ensure the brand owner's intentions are unambiguous.
• Providing a way to publish and broadcast those standards. Track the use of the standards in sections and identify who has read and when.
• Provide digital data on user interaction and activity within the publication and broadcast platform.

• Work with brand owners to develop, review and update a validation, monitoring, and verification programme that can be used to determine if suppliers are operating in a way that meets brand owners' expectations and achieving the outcomes specified by the brand owner.
• Supplier audits or assessments on-site to monitor compliance.
• Remote audits or assessments to monitor and verify compliance.
• Supplier audits or assessments on-site to monitor compliance.
• Taking samples for analysis to verify compliance with agreed standards and specifications.
• Programme of product sampling and testing to verify compliance. This would include as appropriate:
  • Analytical tests to check the composition.
  • Microbiological tests to verify processing and hygiene.
  • Isotope and DNA testing for authenticity.
• Using virtual monitors to check compliance in real time.
• Using customer complaints and product testing data from the brand owner to verify the desired outcomes.
• Using supplier data to verify if the desired outcomes are being achieved.
• Manage non-compliance corrective actions and close out with suppliers.
• Digitise the results of these assessments, monitoring, and verification activity. Aggregate and visualise the data to provide an overview of performance.

STANDARDS

• Analyse the monitoring and verification results to identify areas where standards need to be changed or expressed differently. Based on the results and benchmarking with industry data, recommend changes addressing the weaknesses identified in the Brand Owners' standards, codes of practice, and specifications.
• Once agreed upon, manage the distribution of the revised standards, and monitor acceptance and interaction with the updated standard.

INTERVENTION AND TROUBLE SHOOTING

• On-site and remote root cause analysis and corrective action plan development.
• Coaching and Mentoring suppliers' technical teams.

TRAINING

Analyse the monitoring and verification results to identify areas where further training is required and develop training that addresses these issues. Typically, these will be delivered using a mix of the following:

• Formal face-to-face and remote training courses administered by FSSI using existing training providers' offers supplemented by FSSI commissioned courses using third-party partners.
• Web-based resources that provide “single point lessons”, visually rich and concise materials on specific parts of the standards and their successful implementation. These should be aimed at technical and quality managers and provide a resource for them to use within their business, for example, for operation managers and operatives.
• Web-based best practice sharing and tips and tricks. Using videos and visual images that showcase the best practitioners to shine.
• Onsite coaching and mentoring for technical managers.
• Provide a web-based platform to administer this training.

Food system resilience can be defined as the system's capacity to maintain a desired state of business and food security when exposed to stresses and shocks.

HOW FSSI CAN SUPPORT BRAND OWNERS WITH RESILIENCE TESTING WITHIN THEIR FOOD MANUFACTURING SUPPLY CHAINS?

UNDERSTAND RETAILER'S BOARDROOM CHALLENGES

• Things happen, did we see it coming?
• Ensure there is a framework in place
• Ensure there is leadership support
• Ensure there is leadership support
• Ensure it can be measured
• Ensure lessons are learnt

Are these in place and robust?

SUPPORT RETAILER'S FOOD SAFETY TEAM'S KEY ACTIONS TO A SHOCK

• Ability to understand impact/event quickly
• Ability to react and evolve as crisis develops
• Ability to maintain key workflows
• Ability to safe-guard employees, assets and brand
• Ability to be informed, collaborate and communicate

Can we satisfy internal audit we have a supply base operating a resilience framework?

• Aggregate and visualise data from all monitoring and verification Modules to provide an overview of compliance and risk within the supply chain. Use this data to manage the monitoring and verification activity proactively.
• Combine the results of the Brand Owners' compliance with industry data to benchmark performance.
• Aggregate and analyse the data to provide an overview of compliance status and risk within the supply chain.
• Work with the Brand Owners to review and develop their risk management programmes and use the data in the FSSI system to develop effective risk mitigation strategies.

• Provide Food Safety and Integrity coaching and mentoring for Technical Leaders of Food Businesses Operations.
• Provide Food Safety and Integrity coaching and mentoring for Business Leaders of Food Business Operations

REPORTING DATA IN FOOD SAFETY & QUALITY MANAGEMENT

Food retailers and manufacturers are facing a number of challenges in current supply chain reporting including:

• Complex Supply Chain: Relevant, reliable, timely, incomplete data
• Regulatory: Comparable, reactive or proactive issues
• Trust of reporting: How sustainable in the long term

Our focus is to help to keep bring together disparate data to help keep watch of our customer's food safety and quality strategy so that it translates into value creation and determine whether a company's products or suppliers have the potential to lead to negative impacts on the business.